Retur AS TERMS AND CONDITIONS

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STORE HOURS AND EQUIPMENT PICK UP

All rental gear needs to be picked up and returned during our regular opening hours unless arranged otherwise in advance. You can find our opening hours at the bottom of our website. Opening hours can be changed on short notice.

On pick up you will need to sign a rental contract, we will also ask for your ID and take a copy of it. Please have your ID with you.

To rent some of our equipment a safety deposit of 1500,- to 3000,- NOK is required unless otherwise stated.

PRICES AND PAYMENTS

All prices are stated in Norwegian Krones (NOK). Prices for equipment rental cover the rental of the equipment only. You will need to collect and return the equipment to Retur AS, Storgata 23, Svolvær 8300, unless you arrange a delivery/collection. Costs incurred with the transportation of equipment to another site are not included in the rental price and are to be paid as arranged. Rental fees are to be paid in advance - upon reservation and are subjected to cancellation fees in case of cancellations and changes.

INSURANCE AND DAMAGED OR LOST EQUIPMENT

Retur AS offers optional insurance on rented equipment or its users.

The insurance covers damage to our equipment caused by accident during reasonable use. Damage caused by anything we deem as unreasonable use, will not be covered by this insurance. An excess of 1000kr is payable in any case of damage.

Renters are liable for the loss, theft, or damage of equipment and must cover the cost of any repairs or replacement, up to the price of new equipment of the same type and brand. Possible charges will be issued on the spot and are additional to the rental costs. The costs associated with any repairs will be considered on a case-by-case basis after consultation with our service points.

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CANCELLATIONS AND CHANGES

The following cancellation fees apply:

Cancellations of bookings for all rental services

Cancellations received within 1 hour of making the reservation or more than 60 days prior to the date of a rental: no charge

31 - 59 days prior to the date of rental: 25% of the total rental price

8 - 30 days prior to the date of rental: 50% of the total rental price

Less than 8 days prior to the date of rental: 100% of the total rental price

‍RENTALS - TERMS OF PAYMENT AND SERVICES

1. The rental period applies for the dates stipulated in the booking.
2. The rental period for equipment is per day (1 day is any time up to 24 hours).
3. Full payment of the rental costs is required upon booking. We provide you with an opportunity to pay online using a Visa or MasterCard. We use secure PayEx transactions. If the terms of payment are not followed as outlined, the reservation is deemed cancelled within 2 days.
4. For the return of rentals before the day indicated on booking, you will not receive a refund of the rental costs.
5. If you wish to return rentals later than you indicated on the reservation you need to contact us in advance and check if the equipment is available. If we confirm the date change you need to pay the additional rental fees latest when you return the rentals.
6. Arctic Rentals AS cannot guarantee you will be able to extend the rental period, but we do our best to have equipment available in the rental centre and in most of the cases, it is no problem. Please contact us if in doubt and we can provide you with information about current reservations.
7. Arctic Rentals AS always aims to provide you with the ideal sports equipment and clothes so you can always change clothing size or sports equipment when you arrive, as long as we have these available. Arctic Rentals AS cannot guarantee the availability of equipment in a different size than booked.
8. The rental and all use of equipment is at the client’s own risk, and the client bears full responsibility for any loss or damage which arises during the rental period. The client is also responsible for any other person who he/she allows to use the equipment. Arctic Rentals AS assumes no financial responsibility for loss or injury to people, property, business affairs or the like which may arise through the use of the rented equipment.
9. Any problems with the equipment should be immediately reported to Arctic Rentals AS by e-mail or phone.
10. For some of the equipment rentals deposit is required (depending on equipment between 1500 and 3000 NOK per piece). Check your booking confirmation for details. If equipment is returned in the same condition as it was rented out, the deposit will be returned in full on the spot (if paid cash) or within a few business days (if paid via credit card), this time depends on your bank and it may take longer before the reservation is deleted from your card.